Customer Testimonials | Customer Reviews | Premium Home Services


Customer Testimonials

Read our customer testimonials and see what your neighbors are saying about our 5 star plumbing, heating, air conditioning and electrical services.

"Our experience with Premium Home Services has been exceptional. We had a new heat pump/air conditioner installed 6 months ago with a service contract added. The 6 month inspection/maintenance was done yesterday. We arranged for duct cleaning and it was scheduled immediately for today. Josue Cruz and co- worker showed up promptly at 8:00 AM. They were very polite, introduced themselves and explained what they would be doing. They immediately started the work and worked diligently for over 5 hours. They completed the job, cleaned up everything and showed us pictures of before & after of the duct work. All I can say is “Amazing -job well done”. Would highly recommend the company to everyone. All of the employees that I have come in contact with have been very personable and you feel as if you have known them for a long time! Great experience!"

-Rebecca Healy

"Tom came out promptly on a Saturday afternoon. He was super helpful and laid out several options for us and explained everything. Great job! Wish more pros were as good as Premium."

-Ryan Anderson

"Couldn't be more pleased with the installation of my new HVAC system. The quality of service is among the best I've experienced. The warranties and extended service contract are an amazing value. Definitely pleased with the company and will recommend to others."

-Jason Marks

"The entire experience working with Premium Home Services was excellent for installing our heat pump/central air system. The initial consultation with Justin was very clear. He took his time to carefully examine our existing heating and provided clear options for how to move forward. The proposal was very comprehensive and took into account features of our house to make sure the new system would be the most efficient. The installation by Shawn and Matt was also great. They worked really hard and explained everything they were doing. They were extremely efficient and checked over every detail of the system to make sure it was working correctly. We were very happy with the process from beginning to end."

-Mike Fedore

"We just wanted them to come out for a quote and they were able to give me a full diagnostic. Seth and Lewis were very knowledgeable and informative. We hope to do business with them soon! Would recommend!"

-Manny Betancourt

"One hundred thumbs up for Premium Home Services of Warrenton, VA !!! Their expert team of electricians, HVAC technicians, plumbers, water purification experts, and natural gas installers is the reason why our cabin in the woods now has excellent indoor climate thanks to a new HVAC system, a newly installed electrical panel, a secure drainage system around the cabin's perimeter, delicious drinking water right out of the taps, a beautifully installed and hung chandelier in the dining room and a tech-savvy water pump that works hand-in-hand with our septic tank. The knowledge and skill of every Premium Home Services expert with whom I have had the pleasure to work are exceeded only by their kindness, punctuality and desire to satisfy their customers. Supporting these great technicians is a wonderful front office staff of ladies who handle scheduling, billing, financing and advertising. Premium Home Services has definitely eased our move to our new home. Well done and thank you !!!"

-Spencer Dibblee

"After calling Premium Home Services for leak tracing in my basement a plumber was sent out. He was on time, courteous and professional. He traced things back to my heat pump and then called his office and had an HVAC team come out immediately. The professional working with me was patient and honoring. He provided several options for resolution and explained each one. They came the following day and installed a new system for me, taking care to explain to me how to use and maintain it. I was never rushed or given hard sale tactics but always treated with respect and courtesy. They were timely, efficient and professional. I've already recommended the company to others."

-Christie Pride

"I had a fantastic experience with this company from start to finish. I interacted with many of the staff from the receptionist to the owner (Tom), all of which was wonderful. I unfortunately had an A/C Failure on the hottest day of the year. I called at 8am and by 10am there were two service techs at my house, Seth and Davy, who were extremely knowledgeable and professional. They gave me very clear options for either a repair or a replacement, at varying price points so I could make an informed decision. Ultimately ended up going with a whole new unit as opposed to repairing my old one. They even went a step further and corrected some inefficiencies from when the old system that was installed and had some duct work made up to correct this issue. Matt and Sean (the repair techs) were at my house promptly at 8am the following day and I had a whole new (corrected) system blowing cold air by 4pm. Matt and Sean were very professional and explained my new system in a very easy to understand manner. I couldn't be happier with the professionalism of this company from the top down. I will be using them again for my home service needs."


"Premium Home Services is currently replacing our Air Conditioning Unit, and converting our 30 year old oil furnace to a Heat Pump. They are incredibly professional, and we really appreciate them installing the new AC just a couple days after it was broken. They even let us borrow a window AC unit to stay comfortable in our house for the few days we had to wait. Thank you to the whole team for your hard work, and especially to Rodney for explaining in detail how they could make the conversion work smoothly. We put a lot of trust in them and they did not disappoint!!"

-Claire Alise

"It’s incredibly rare to find a company where each employee has the same high level of service. I was very impressed with Premium Home Services the first time I dealt with them. I had them come in to check over my HVAC system after purchasing a home. I just had my first scheduled service with them and the technicians this visit had contacted the previous technician so they arrived already familiar with my HVAC system.

As with the previous visit any services beyond the standard maintenance are presented with tiers and clear explanations of exactly what each tier consists of in comparison to the others. I spoke with the technicians regarding the systems performance and my concerns and questions, I was presented with solutions to any concerns and zero pressure to get any of the solutions offered.

I’ve already recommended Premium Home Services to several friends and will continue to do so, based on the high level of service exhibited by every single person I’ve interacted with from this company."

-Greg M